Privacy Policy

Updated August 23, 2026

Introduction

St. Charles Wellness is committed to protecting the privacy of all website visitors. This Privacy Policy explains what information we collect through our website, how we use it, and your rights regarding that information. This policy applies solely to our public website and the contact form hosted on it — it does not govern the collection or use of clinical records or protected health information (PHI), which are covered by our HIPAA Notice of Privacy Practices provided to clients at intake.

Information We Collect

We collect only the minimum information necessary to respond to your inquiry. When you submit our secure contact form, you may provide your name, email address, and a general message.

We do not request, accept, or store any protected health information (PHI) through our website. Please do not include medical history, diagnoses, treatment details, insurance information, or other sensitive health data in your message.

Our website may also automatically collect non-identifying technical data such as IP address, browser type, device type, and pages visited, through standard server logs or basic analytics.

How We Use Your Information

Information submitted through the contact form is used solely to respond to your inquiry and, if appropriate, to schedule an initial consultation. We do not use your contact information for marketing purposes without your explicit consent.

Technical data collected automatically is used only in aggregate form to understand website traffic and improve site performance.

Cookies & Tracking Technologies

Our website may use essential cookies necessary for website functionality. We do not use third-party advertising cookies or behavioral tracking technologies.

If we use a basic analytics tool, it is configured to anonymize IP addresses and does not link visitor activity to any personally identifiable individual.

Data Security

Our website uses HTTPS encryption for all connections. Our contact form is delivered through a secure, encrypted platform. We do not store form submissions in an unsecured database. We take reasonable technical and administrative measures to protect the limited information collected through this site.

Third-Party Services

Our website does not integrate with social media login systems, third-party advertising networks, or data brokers. If we use a third-party contact form provider, it is selected for its security practices. We do not sell, rent, or share your personal information with third parties for commercial purposes.

Data Retention

Contact form submissions are retained only as long as reasonably necessary to respond to your inquiry, typically no longer than 12 months, after which they are deleted. Technical log data is retained for a shorter period consistent with routine server maintenance.

Your Rights

Depending on your jurisdiction, you may have rights including the right to request access to information we hold about you, to request correction or deletion, and to withdraw consent. To exercise these rights, contact us through our secure contact form. We will respond within a reasonable timeframe.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect information from minors. If you believe a child has submitted information through our site, please contact us so we may delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please use the secure contact form on our website. We do not publish a direct phone number; all inquiries are welcome through the form.